Return Policy
Last updated: May 30, 2026
General Policy
Used vehicle sales are generally final due to the nature of the product. However, we want every customer satisfied with their purchase. The following policies apply:
Domestic Sales (Within Japan)
- Inspection Period: 7 days from delivery for major mechanical issues not disclosed at sale.
- Eligibility: Defects must be documented and reported within 7 days.
- Resolution: Repair, exchange, or partial refund at our discretion.
- Exclusions: Wear and tear, cosmetic issues disclosed at sale, modifications by buyer.
Export Sales
Once a vehicle is loaded onto the shipping vessel, the sale is final. We strongly recommend:
- Reviewing all auction sheets and photos before purchase
- Requesting additional inspection if needed (additional fee may apply)
- Confirming all specifications match your requirements
Damage in Transit
Vehicles are inspected before loading. We are not responsible for damage during shipping. Marine insurance is strongly recommended and can be arranged through our partners.
Disputes
Any disputes will first be addressed through good-faith negotiation. Unresolved disputes are subject to the laws and jurisdiction of Japan.
Tyres and Parts
Tyres and parts may be returned within 7 days of delivery provided they are unused, unfitted and in their original condition. Return shipping to Yamaguchi Motors, Ota, Gunma is paid by the customer, except where the item is faulty or not as ordered, in which case we cover it and send a replacement or a refund.
Contact
For return inquiries: ym@yamaguchimotorsltdofficial.com or +81 90-8051-1888.