Purchase & Cancellation Policy v2.0 (effective 8 September 2026; replaces the Reservation & Cancellation Policy v1.0. Orders accepted under v1.0 continue under v1.0.)
These rules apply to every vehicle bought on this website for use in Japan. Every vehicle is sold at one fixed total purchase price (支払総額), paid in full and in advance in a single transaction by credit/debit card or bank transfer. There are no reservation payments, deposits, down payments, instalments, split payments, pay-later options or balance stages. The rules are written so that both sides know what happens in every situation, including the ones nobody wants.
1. How a purchase is made online
- You choose the vehicle. The price on its page is the total purchase price, 10% consumption tax included. The page lists exactly what that amount includes.
- You press Buy now — pay in full, enter your details and your delivery / registration address in Japan, choose card or bank transfer, review the summary and accept this policy. The version you accept and the time of acceptance are recorded with your order.
- The system places a temporary hold on the vehicle so that two people cannot pay for the same car. A hold or an unpaid order is not a confirmed purchase. Its status reads “Awaiting full payment”.
- Your order is confirmed only after we verify receipt of the full amount. At that moment the vehicle is marked Sold to you, and your Purchase Confirmation and Receipt are issued on your purchase page.
- If two customers start at the same time, the first confirmed full payment wins. The other customer is not charged, sees a “no longer available” message and is offered a similar car.
- The price, the package and this policy version are recorded at the moment of the order and do not change afterwards unless we agree a documented amendment with you.
2. What “full advance payment” means
- One payment of the whole total purchase price, before any preparation, registration or delivery starts.
- Card: Visa, Mastercard, JCB, American Express and other cards accepted by Stripe, paid on the secure Stripe page linked from your order. The amount is fixed by your order; it cannot be changed on the payment page.
- Bank transfer (銀行振込): to the Yamaguchi Motors 合同会社 company account stated in your payment request. Transfer the exact amount and write your name and order number as the reference. The sending bank’s fee is paid by you and is not part of the price. We never publish account details on the website and we never change them by chat message; if in doubt, call us.
- Telling us that you have transferred does not confirm the order. We confirm receipt ourselves, normally within one business day of the funds arriving.
- Quotation-based products (rental, workshop, export, sourcing): you first receive a final approved quotation, then pay the whole quoted amount once in the same way.
3. Holds, deadlines and what happens when they pass
- Card orders: the vehicle is held for about 20 minutes while you complete the card payment. If the payment is not completed, the order is cancelled automatically and the vehicle is available again. Nothing is charged.
- Bank-transfer orders: the vehicle is held until the transfer deadline shown in your payment request (normally 3 days from the order). If receipt of the full amount is not confirmed by the deadline, the order is cancelled and the vehicle is released; you receive an e-mail.
- Funds that arrive after cancellation are handled manually: if the vehicle is still available we can re-open the sale with your agreement; otherwise the full amount is refunded to the sending account. Late funds are never kept without your agreement.
- If Stripe reports a card payment as successful but our system has not yet received the confirmation, the hold is kept while we verify, and nobody else can buy the vehicle in the meantime.
4. What the total purchase price includes
The vehicle page and your order documents list the standard purchase package for that specific vehicle. For a standard retail vehicle it includes: a fresh 2-year Shaken before delivery (eligible vehicles), ownership transfer and registration in your name with number plates and the mandatory registration fees, the applicable taxes, compulsory insurance, inspection fees and recycling deposit, free delivery throughout Japan including Hokkaido, Okinawa and remote islands (or free collection in Ota, Gunma), the pre-delivery preparation stated on the page, and the 6-month vehicle warranty under the Warranty Policy. Nothing in the package is charged again. Optional extras are added only when they are separately priced on the page, you select them yourself and they appear in your order summary before you pay. Vehicles sold as-is or excluded from part of the package say so on their page.
5. If you change your mind
- Before payment: simply do not pay. A card order expires by itself; a bank-transfer order is cancelled at the deadline or earlier if you ask. Nothing is owed.
- Within 24 hours of the confirmed full payment, and before any registration filing, paid third-party work, transport booking or customer-requested preparation has started: full refund of everything you paid. This is our own courtesy rule, not a statutory cooling-off period.
- After that: we deduct only the documented costs of work and services already carried out for your purchase (for example registration fees paid, Shaken work started, transport booked) and refund the rest, with a written breakdown. We never deduct an undocumented “cancellation fee”.
- Refunds go back the way the payment came: card refunds through Stripe (normally visible in 5–10 business days depending on your bank), bank-transfer refunds to the sending account. We confirm every refund in writing with a Refund Confirmation document.
6. Underpayment, overpayment and other exceptions
- If a transfer arrives that is lower than the total, the order is not confirmed. We contact you to agree the remaining transfer; we never send automatic “top-up” links.
- If more than the total arrives, we refund the excess to the sending account or, with your written agreement, keep it as credit for an optional extra. Nothing happens automatically.
- Partial card captures, disputed payments and any amount that does not match an order are reviewed by staff before the vehicle status changes.
7. If Yamaguchi Motors cannot complete the sale
If we cannot deliver the vehicle as sold (for example a defect found in preparation that we cannot repair to our standard, a documentation problem, or damage before delivery), we tell you at once, and you choose: a full refund of everything you paid, with no deduction of any kind, or a comparable vehicle at an agreed price. We never charge fees for our own cancellation.
8. Payment failures, fraud and disputes
- A declined or abandoned card payment charges nothing and confirms nothing. You can retry from your order page while the hold lasts.
- We verify the buyer’s identity at handover against the registration documents. A vehicle is never released to someone other than the buyer named on the order or a person authorised by them in writing.
- A card chargeback opened while the vehicle is being prepared stops the process until it is resolved; documented costs may be deducted as in section 5.
9. Vehicles held by staff
Staff may hold a vehicle for a customer offline (for example during an inspection visit) for a stated period. Such a hold is not a sale; the online status shows the vehicle as unavailable, and the vehicle returns to sale when the period ends unless the full amount has been received.
10. Export, rental and other services
Export sales, self-drive rentals, workshop and sourcing services have their own terms shown with their quotation; they too are paid in full in advance. Export sales are final after vessel loading; marine insurance is recommended.
11. Versions
This is version 2.0. It replaces the Reservation & Cancellation Policy v1.0 (deposit model). Orders accepted while v1.0 was in force continue under v1.0. Any future change gets a new version number, and every order records the version accepted.
Yamaguchi Motors 合同会社, 529-2 Iwasegawacho, Ota City, Gunma 373-0841. Questions before buying: ym@yamaguchimotorsltdofficial.com or +81 90-8051-1888. Your statutory rights under Japanese law are unaffected by this policy.