Buying the car is the start of the relationship, not the end. One team in Ota, Gunma handles everything after delivery: warranty claims, servicing, Shaken renewal, repairs, parts, your trade-in and your next car. Contact us the same way you did before you bought: WhatsApp, LINE, phone or e-mail, and quote your order number or number plate.
Warranty claim
Something covered by your warranty is wrong? Stop driving if a warning light is on, contact us before any repair is started, and describe the symptom. We arrange diagnosis and tell you what is covered. Repairs started without our agreement are not covered. Warranty terms.
Maintenance and repair
Oil and filter service, brakes, tyres, air-conditioning, hybrid system checks, diagnostics, body work. Inspection first, then a written quotation; no guessed prices. Book workshop time.
Shaken renewal
We remind you before your expiry month. Pre-inspection, any repairs needed to pass, weight tax and liability insurance are quoted together. Shaken explained.
Parts
Genuine and quality used parts sourced by chassis number, so the part fits the first time. Send the part name or a photo and your car’s chassis number.
Trade-in and selling back
Ready for the next car? We value your current one, including cars you bought from us, and handle the paperwork both ways. Sell or trade in.
Next vehicle
Tell us what changed: family size, commute, snow roads, budget. We watch the stock and the auctions for you. Request a car.
Documents after delivery
- Keep the vehicle inspection certificate (車検証) and the liability insurance certificate in the car at all times.
- Your invoice and the warranty statement are e-mailed with your order; they stay on your order page.
- Moving house? The registration address must be updated within 15 days. We can file the change for you.
Contact
Monday to Friday 10:00 to 17:00 JST. WhatsApp · LINE · +81 90-8051-1888 · ym@yamaguchimotorsltdofficial.com. For a breakdown on the road, call your insurer’s roadside service first, then tell us.
Support covers the services listed above at our published workshop terms. It is not unlimited free service; anything outside the warranty is quoted before work begins.