Approved schedule. Cancel in writing by e-mail or WhatsApp; the time we receive it counts.
| Cancellation received | Fee (share of the basic rental fee) |
|---|---|
| 7 or more days before pickup | Free |
| 3–6 days before pickup | 20% |
| 1–2 days before pickup | 30% |
| Pickup day / no-show | 50% |
Passenger-car cancellation fee cap: ¥13,000.
Other cases
- Company cancellation (vehicle unavailable, unsafe weather or route): full refund, or with your agreement a similar class, a free upgrade or a revised quotation that requires your renewed acceptance.
- Invalid or incomplete driving documents at pickup: the vehicle cannot be handed over; the pickup-day rule applies.
- Late arrival: the vehicle is held for the no-show release time stated in your quotation (60); after that the no-show rule applies.
- Early return: no refund of unused time unless stated in your quotation.
- Failed or abandoned payment: the checkout hold is released after 30 minutes; nothing is charged.
- Duplicate payment: refunded in full to the original card.
- Refund timing: to the original card, normally 5–10 business days depending on your bank.
- Disputes: contact ym@yamaguchimotorsltdofficial.com or +81 90-8051-1888.
Version 0.1-draft-2026-09-05. Where a Japanese text exists, the Japanese text controls; the English text is a convenience translation. Effective on acceptance of your quotation.